Submit a request
Check your existing requests
Where's My Stuff?
How do I contact Topspin Fulfillment?
Tracking information is unavailable
Who will ship my order?
General Shipping Information
What will it cost to ship my order?
Is this product available in my region?
Find details about what's included in your order
Digital Album vs Standard CD
What is your refund policy?
I don't want my merchandise anymore. Can I return it for a refund?
I can't go to the show anymore. Can I have a refund for my tickets?
My order is not fulfilled by Topspin Fulfillment. Can I change my address?
My order is fulfilled by Topspin Fulfillment. Can I change my address?
I've received a damaged item. What should I do?
I've received the wrong item/size/quantity. What should I do?
Support Ticket System