Topspin Platform Artist Support
posted this on February 10, 2012 11:34
When you order digital media from Topspin, your files are immediately available for download from your live receipt.
1. Right-click on the blue Download button.
2. Choose "Save link as... " to save the file locally.
3. Click Save to download the files to your Download folder.
If the download button on your receipt is grayed out, you have likely purchased a pre-order which is not yet available for download. If this is the case, your receipt will denote exactly what date and time your download will be available.
At that time, the download button will turn blue and you will be able to download the media by following the instructions above.
If you've tried these instructions and still have issues with the download, please write to our support team with your order number here, so we can help out.