Support Center/Browse by Artist/Circa Survive FAQs

Order Not Open!

Topspin Platform Artist Support
posted this on June 26, 2012 17:54

You must complete your entire purchase in order for tickets to be reserved. Upon completion, within minutes of submitting payment, you will receive your order confirmation at the email address provided at checkout. Your credit card will then be charged the full amount of your order.

Please note, your card will be authorized for the amount listed in your order and you will see this as a "pending charge" on your credit card statement. If the allotment of product or tickets sells out before you are able to complete your purchase, you will see an error message on your screen and no email confirmation will be sent to the address provided at checkout.

Topspin uses a third-party payment processor (Global Collect) who specializes in credit card security. Global Collect immediately voids and cancels all unsuccessful orders, so you will not be charged if your order does not go through. Sometimes, it can take 3 to 5 business days for your bank to clear the pending charge from your statement.

If your order was not successful and you did not receive an email confirmation, but the pending charge is not removed within 1 business week? Please contact our Fan Support team here, and we will look into your order attempt.

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