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Download FAQs
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Downloading on a PC
(8)
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How do I download on a PC?
I'm on a PC using Chrome, where's my download?
How do I add downloaded files to iTunes on my PC?
Downloading on a Mac
(7)
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I'm on a Mac using Safari, where's my download?
How do I download on a Mac?
I'm on a Mac using Firefox, where's my download?
General Download Issues
(4)
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If I sign up for the mailing list, how do I get my download?
How do I download with my redemption code?
What is the difference between the available file types?
Digital Audio Formats
(5)
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FLAC
Source Audio
MP3HD
Mobile and Tablet Device Issues
(1)
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I can't download on my mobile device!
Merchandise
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Where's My Stuff?
(6)
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How do I contact Topspin Fulfillment?
Tracking information is unavailable
Who will ship my order?
Shipping
(4)
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General Shipping Information
What will it cost to ship my order?
Is this product available in my region?
Merchandise
(3)
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Sizing Information
Find details about what's included in your order
Digital Album vs Standard CD
Refunds
(4)
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What is your refund policy?
I don't want my merchandise anymore. Can I return it for a refund?
I can't go to the show anymore. Can I have a refund for my tickets?
Payment
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Unknown Charge From Topspin Media
(3)
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Why is there a charge from Topspin Media on my statement?
Does Topspin store credit card information?
There's no SSL icon. Is this purchase secure?
Purchasing
(9)
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How to purchase a product
How to add multiple items to your cart
How to order a gift
Checkout Errors
(3)
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"Out of Stock" error
"Cart Too Heavy" error
"Order Not Open!" error
Reserving Tickets or Merchandise
(1)
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I want to buy limited edition merchandise or tickets. How are they reserved?
Tickets
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Physical Tickets
(2)
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When will I get my physical tickets?
What if my tickets haven't arrived 72 hours prior to the show?
Will Call Tickets
(3)
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When will I get my will-call tickets?
Can you ship my will-call tickets?
Where are my will-call seats located?
Digital Tickets
(2)
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When can I download my tickets?
What if all of the tickets are in my name?
Memberships
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Payment And Automatic Rebilling
(2)
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When am I billed for my membership?
How to cancel membership
Signing Up And Getting Started
(3)
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Trying to unsubscribe?
How do I sign up for a membership?
Why do I have to log-in using one of the social networks?
Logging In
(4)
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How do I log in?
My email is not recognized!
Logging in on an iPad
Paul McCartney FAQs
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Wings Over America
(6)
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Why is the track information not displayed?
I'm logged in to my membership. Why isn't my download working?
What if I don't have one of the social media or email accounts needed to log in as a hi-res member?
Browse by Artist
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Circa Survive FAQs
(6)
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Order Not Open!
Circa Survive Pre-sale Tickets
When will I receive my instant download of "Suitcase"?
Crystal Fighters FAQ
(10)
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How do I purchase multiple Deluxe Ticket packages with different t-shirt sizes?
Are there any presale ticket purchase limits?
What currencies can be used to purchase pre-sale tickets?
Daughtry/3 Doors Down FAQs
(16)
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I purchased a VIP + Ticket bundle. When will I get my seat assignments?
Daughtry / 3 Doors Down Cyber Monday
I am disabled and need assistance?
Dead Can Dance FAQs
(7)
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What Comes with My Ticket?
How do I get my poster?
What comes in my In Concert Special Edition Triple Vinyl Boxset?
Infected Mushroom FAQs
(5)
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When will I get my tickets?
Does the VIP package include a ticket to the show?
What is included in the VIP package?
Jay and Silent Bob Super Groovy Carto...
(9)
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Are there any age limits for my show?
What comes in the VIP package? Does it include a ticket to the show?
VIP info
Minus The Bear/Circa Survive FAQs
(2)
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When will I receive my poster?
Are there any age restrictions?
R5 FAQs
(12)
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What time should I arrive for the meet and greet?
When will I get the physical merchandise included in my order?
Who can pick up the package from the VIP check-in?
Sigur Rós FAQs
(5)
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How do I join the Sigur Rós mailing list?
When will I receive my physical tickets?
Are there any age restrictions and when do doors open?
Slightly Stoopid FAQs
(2)
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Are there any age restrictions?
When will I receive my poster?
Twin Shadow FAQs
(5)
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How do I get my ticket?
Why do the tickets on twinshadow.net cost more than other ticket outlets?
Are there any age restrictions/When do doors open?
Umphrey's McGee FAQs
(5)
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When will I get my tickets?
Where are my seats?
How can I find more information about VIP packages?
Wax FAQs
(2)
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When will I receive my digital copy of CONTINUE...?
When will I receive my merchandise?
Tyler, The Creator FAQs
(6)
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Are there any age restrictions and when do doors open?
When will I get my WOLF CD preorder?
What does my ticket bundle include?
Sigur Rós 'Kveikur' FAQs
(4)
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What formats is Kveikur available in?
When will I receive my copy of Kveikur?
Will there be a special edition of Kveikur?
General Artist Information
(1)
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What if they artist I'm looking for isn't listed here?
The Boxer Rebellion FAQs
(4)
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What comes with my ticket?
When will I get my tickets?
Are there any age restrictions?
Logic VIP Package FAQs
(6)
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When does the VIP experience begin?
Why is my shipping date the same date as my show?
What does the VIP Bundle include? Does it include a ticket to the show?
Local Natives North American Tour 2013
(4)
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Are there any age restrictions and when do doors open?
Where are my seats?
When will I receive my tickets?
Okkervil River
(3)
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Are there any age restrictions and when do doors open?
When will I receive my tickets?
Where are my seats?
Washed Out
(3)
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Are there any age restrictions? When do doors open?
Where are my seats?
When will I receive my tickets?
Maya Jane Coles FAQs
(3)
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What formats is Comfort available in?
What formats is the digital download available in?
When will I receive my order?
