Downloading FAQs

Miranda Degnan -

REDEEMING A REDEMPTION CODE ON MACOSX

Google Chrome

Safari

Mozilla Firefox

REDEEMING A REDEMPTION CODE ON WINDOWS

Google Chrome

Safari

Mozilla Firefox

Internet Explorer

EXTRACTING A ZIP FILE

Mac OSX

Windows

MISCELLANEOUS Q's

How to download your music from an Email for Media Widget

How to locate downloaded media

How to retrieve and download your purchased media

How to extract your download when a password is required

How to operate a FLAC download

What is an MP3?

What is a FLAC?

What is Apple Lossless?

Is my download DRM free?

What is an MP3 HD?

What is the Source Audio?

What is the format of my video download?

Why is my download taking so long?

 

 

How to redeem a redemption code-using Google Chrome (MACOSX)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you've located it then enter that code into the redeem box 
  • Once you've clicked the redeem button, the Download Here link should appear
  • Click on the link and your download should appear in the lower left hand corner of the window.

How to redeem a redemption code-using Safari (MACOSX)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you've located it then enter that code into the redeem box 
  • Your download should then begin 
  • You can access your browsers download manager and grab your zip file by going to Menu Bar>Windows>Downloads.

How to redeem a redemption code-using Mozilla Firefox (MACOSX)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you've located it then enter that code into the redeem box 
  • Your download should then begin in this window
  • Once this window pops up, be sure to save the file locally or open it directly upon download
  • Your download should then begin
  • You can access your browsers download manager and grab your zip file by going to Menu Bar>Windows>Downloads.

How to redeem a redemption code-using Google Chrome (Windows)

  • Locate the "Click to redeem your download link"
  • Locate the redemption code found via an email you received. Once you've located it then enter that code into the redeem box
  • Once you’ve clicked the redeem button, the "Download Here" link should appear
  • Click on this link and your download should appear in the lower left hand corner of the window.
  • You can access your browsers download manager and grab your zip file by going to Menu Bar>Windows>Downloads.

How to redeem a redemption code-using Safari (Windows)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you’ve located it then enter that code into the redeem box 
  • Once you’ve clicked the redeem button, the Download Here link should appear
  • Your download should then begin
  • Click on this link and your download should begin in the lower left hand corner of the window.
  • You can access your browsers download manager and grab your zip file by going to Menu Bar>Windows>Downloads.

How to redeem a redemption code-using Mozilla Firefox (Windows)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you’ve located it then enter that code into the redeem box
  • Once you’ve clicked the redeem button, the “Download Here" link should appear
  • Once this window pops up, be sure to save the file locally or open it directly upon download:
  • Your download should then begin
  • You can access your browsers download manager and grab your zip file by going to Menu Bar>Windows>Downloads.

How to redeem a redemption code-using Internet Explorer (Windows)

  • Locate the Click to redeem your download link
  • Locate the redemption code found via an email you received. Once you’ve located it then enter that code into the redeem box 
  • Once you’ve clicked the redeem button, the “Download Here” link should appear
  • Once this window pops up, be sure to save the file locally or open it directly upon download
  • A popular place to save your files is the desktop because it is easy to locate
  • Your download should then begin

How to Unzip an archived file on Mac OSX

  • Once the file has completely downloaded you can simply double-click the .zip file or do the following:
  • Right-click (or control-click) and select the option to Open With > Archive Utility.app
  • Drag the songs and images to the location you keep your music files or...
  • Select all the music files, and right-click (or control-click) to Open With > iTunes (or your preferred media player)

How to Unzip an archived file on Windows

  • Once the file has completely downloaded you can simply double-click the .zip file or do the following:
  • Right-click and select the option to Open with > Extract All Folders.
  • Then select the desktop as the place the extraction appears, This way your download will be easy to access:
  • Once the extraction is complete, drag the songs and images to the location you keep your music files
  • Select all the music files, and right-click to Open with > iTunes (or your preferred media player)
  • You will also notice your newly extracted folder with your media

How to download your music from an Email for Media Widget

This is a promotion from the PIXIES. They are giving away a track for an email address:

  • Click on the widget which in this case says “Join the List! Get a free EP!”
  • Then sign up for the offer using your email address -
  • Upon entering your email, you should receive an email like this in your inbox – click this button.
  • Once you confirm and download your default browser should open to a window like this –
  • Then click the button and your download should appear in the downloads folder of your browser –

How to locate downloaded media

The location of your download depends on your Operating System/Browser combination. If you're having trouble locating your download, one option is to right-click on the download link in your email receipt and select the "Save As" option (wording not exact) which will let you choose where you would like to save the download. Alternatively, you can search for files and folders on your system. The default location for a few popular browsers on Mac and Windows as follows:

    On MAC (Firefox)
  • Launch Firefox
  • Then sign up for the offer using your email address -
  • Press the keyboard combination: Command-J
  • Right-click on the file in the downloads dialog and select the option "Show in Finder"
  • On MAC (Safari)
  • Safari's default location on Mac is the Downloads folder –
  • Launch Safari –
  • Press the keyboard combination: Command+Option+L–
  • Right-click on the file in the downloads dialog and select the option to "Show in Finder–
  • Press the keyboard combination: Command+Option+L–
  • On Windows (Internet Explorer)
  • The IE default downloads folder on Windows XP is C:\Documents and Settings\username\My Documents –
  • The IE default downloads folder on Windows Vista is C:\users\username\Downloads–
  • On Windows (Firefox)
  • Firefox defaults to saving your files on your Desktop

How to retrieve and download your purchased media

It's possible to download the media you purchased from your purchase receipt. Try the following to initiate a new download:

  • Open your Topspin order confirmation email receipt
  • Right-click on the download link next to the line item in your receipt
  • At this point, you will be authenticated and your download will begin. If you have attempted to download and receive an error that your download limit has been reached, please submit a new support request by clicking on the "Submit A Request" tab.

How to extract your download when a password is required

The Windows Extraction Wizard causes this issue. When you extract a file with a long file name you will be prompted for a password, instead of receiving an error message stating that the file name is too long. Please try the following to work around the issue:

  • When the Extraction Wizard prompts you to select a folder to extract the files, try extracting the files to the root of a drive, such as C:\. After you extract all of the files, you can move them to the location where you store your music.

How to operate a FLAC download

FLAC requires special software to be played and cannot be played in most media players. Sourceforge is a good website to find FLAC friendly media players. Please navigate to the following site for FLAC players and troubleshooting techniques: http://sourceforge.net/

What is MP3?

Our MP3s are the highest bitrate possible (320kbps) and will play on any MP3 player. You can read more about MP3 here - http://en.wikipedia.org/wiki/MP3

What is FLAC?

FLAC files are lossless and can be as good or better than CD quality but will not play in iTunes. You can read more about FLAC here - http://en.wikipedia.org/wiki/FLAC

What is Apple Lossless?

Apple Lossless files are as good or better than CD quality and will play in iTunes. You can read more about Apple Lossless here - http://en.wikipedia.org/wiki/Apple_Lossless

Is my download DRM free?

Yes. All downloaded media (audio and video) distributed by Topspin is 100% DRM-free unless otherwise explicitly noted.

What is MP3HD

We have a knowledge base article that provides the requested information regarding mp3HD and what's required to playback the files: http://topspin.zendesk.com/entries/327765

What is Source Audio?

Source audio is the audio format in which the artist uploaded their music directly onto our platform. This format is lossless and can be Apple Lossless, WAV, AIFF or FLAC. Rest assured that that you are downloading the audio exactly as it was uploaded by the artist.

What is the format of my video download?

The video format is .m4v, which requires the use of Quicktime or iTunes for playback. You can download and install Quicktime for free from the following website: http://www.apple.com/quicktime/ Alternatively, you can change the file extension from m4v to mp4 and play it on a wider variety of players.

Why is my download taking so long?

Files that are larger than 1GB cannot be reliably downloaded by Internet Explorer 6 or 7 and Windows versions earlier than Windows XP, and will frequently have glitches and other troubles after download (if download completes) due to a Windows codec problem. We recommend you use Firefox, Chrome or Safari to download your digital files. For video files, we also recommend that you get VLC Player for playback, as it will provide you with a better viewing experience. VLC is a free download and can be safely installed on any computer.

  • VLC Player for PC http://www.videolan.org/vlc/download-windows.html
  • VLC Player for Mac http://www.videolan.org/vlc/download-macosx.html
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