Why is my credit card being declined?

Topspin Platform Artist Support -

Topspin uses a third-party credit card processor (Global Collect), that specialize in card security. Any minor inconsistencies within billing information or multiple attempts to purchase when access is denied can be recognized by our system as fraud. Please be sure the information entered is correct to prevent this.

 

If you're sure the information you've entered is correct and your card continues to be declined, please submit a ticket with the following information so we can further diagnose the issue:

- e-mail address used to purchase
- last 4 digits of your credit card
- first and lasst name used during purchase

 

Please note: It is not possible to ship physical merchandise to a country other than the country where the credit card was originally issued.

Have more questions? Submit a request

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