Where is my email receipt?

Phoebe Price -

Your email receipt will be sent to the email address specified within 15 minutes of your purchase, but no longer than 30 minutes. The email receipt also includes the ability for you to download the contents of your purchase as well as contains the link to your live receipt (Check Order Status).

Note: If you have not received your email recent and your purchase was successful (you received a purchase confirmation screen in the purchase flow and were able to download your media items), the please log an issue with support and we'll contact you with your email receipt or look further in to the issue. 

To log an issue, press the "Submit A Request" tab.

Have more questions? Submit a request


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    Phoebe Price

    If you have helpful information you'd like to share, we'd love to hear about it!

    If you encounter issues with your email receipt, please contact our customer support department by clicking the link to "Submit A Request". Filling out that form provides valuable data for our team and helps expedite your requests!

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