What's the refund policy for purchases?

Phoebe Price -

Topspin Refund Policy

This policy is available in the purchase flow when you buy directly from the artist and is posted here.

Topspin Media has a NO REFUND policy.
All sales are final. There are no refunds.

Purchaser is solely responsible for:

  • Choices made regarding color, size and items purchased.
  • Reading all information about audio file formats, image file formats, resolutions, and downloads.
  • Carefully evaluating the attributes of all Artist's site offerings and bundled packages to ensure they meet the exact specifications you are looking for.
  • Not allowing children or other unauthorized family members or friends access to your credit cards or your account at the payment site to ensure no one pays for a purchase without your express permission.

Exceptions to the No Refund policy are made for the following reasons:

  1. Product is damaged in transit.
  2. Product does not arrive (in transit, lost by carrier).
  3. A show for which you purchased a ticket is canceled (or postponed).
  4. As otherwise required by law (e.g. in certain jurisdictions where a 7 day grace period on distance purchases is mandated)

What to do if your purchase doesn't arrive or arrives in less than perfect condition?

In your purchase receipt, you'll find a customer support link which will connect you with the product fulfiller.

Recurring Membership Fees:

VIP membership fees are non-refundable. For cancelled memberships which are being paid for on a monthly basis, billing will stop at the time of cancellation.

Misc. Customs and International Shipping:

Topspin is not responsible for customs fees imposed by countries at point of entry.
Customer is solely responsible for any customs fees.

By making a purchase on a Topspin Media site, you acknowledge that you have read and agree to the Topspin Media No Refund Policy.

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